| Tampa
Bay Road Runner Quick Reference Guide |
| Residential
Customers |
| Road
Runner Pricing |
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| $44.95
per month |
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Cable television service is not required.
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| Special
Discounts: |
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| SPC
and USF Students receive a $10 a month discount on their monthly
service!! Must provide student ID!! |
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Current
Road Runner Specials |
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As an authorized
representative, CyberHome can offer you
Free Activation
and the
FIRST 3 MONTHS AT $24.95!!!!!!
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| Just
How Fast is Road Runner |
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Typically,Road Runner offers speeds up to 50 times faster
than traditional 56K dial-up connections. You should see Road
Runner's speeds at 128 Kbps on the upstream side and 1 Mbps
on the downstream side.
For $69.95 you can have 384 Kbps
up and 2 Mbps down. Call CyberHome
about this special deal.
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Road
Runner Minimum Requirements for a PC |
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- Pentium- Class 75 MHz. Processor,
Windows 2000 requires a minimum of a 133 MHz processor.
- 32 MB of physical memory (RAM) or
more. Windows 2000 requires a minimum of 64 MB.
- Available Hard Drive Space 110 MB
or more. Windows 2000 requires a 2 GB Hard drive with 650
MB of free space.
- Available USB (Windows 98, Me, 2000,
and XP only) port or 10baseT Ethernet Card (all operating
systems).
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| Multiple
PC's |
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You may use a router to connect additional
computers. If you are using only a hub, there is a $10 charge
for each additional IP address. You may have up to 7 additional
IP addresses per cable modem. Please call CyberHome for details.
CyberHome recommends using a Router
because it also gives you firewall protection. You can purchase
the Router from CyberHome and they
can also install and setup the Router. Call
CyberHome for details.
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Road
Runner Installations |
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CyberHome will setup the Cable Modem install date with Time
Warner according to your availability to be at home.
On the scheduled install date a cable tech will come out
to your house and checks the existing cable lines. He determines
if the lines are capable of handling Road Runner's speeds.
If they are not, the cable tech will replace the lines. From
there, the cable tech runs the cable lines to the customer's
computer and then plugs the external cable modem in and makes
sure the RF signal is accurate. At this point you will either
have CyberHome complete the Road Runner setup or you can do
a self-installation. Read on...
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| CyberHome
Road Runner Installation |
| A cable tech will install a cable
modem and make sure the RF signal is accurate. After the cable
line is run to the PC and the modem is connected, CyberHome
will arrive to complete the PC installation at a charge of $40.00
for a desktop or $80.00 for laptop. This payment will be made
directly to CyberHome at the time of installation. If you are
having a Router installed and setup
at the same time an additional charge of $40.00 will be added
plus the cost of the Router. Call CyberHome
about the kinds of Routers available (Ethernet or Wireless).
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| Self-Installation |
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A cable tech will install the cable modem and make sure the
RF signal is accurate. After the cable line is run to the
PC and the modem is connected, you the customer, will be provided
with a self-installation kit. This kit has a CD-ROM to guide
you through the Road Runner install, an Internet settings
guide, and a Microsoft Outlook Express Guide. These tools
will help you complete the configuration necessary for your
PC.
Please note: to qualify for this self-installation, you the
customer, must have an available NIC card (Ethernet) or USB
port and general computer knowledge.
If you cannot successfully complete the self-installation
of Road Runner, CyberHome will send a technician out to complete
the PC installation at charge of $40.00 for a desktop and
$80.00 for a laptop. This payment will be made directly to
CyberHome at the time of installation. If you are having a
Router installed and setup at the same time an additional
charge of $40.00 will be added plus the cost of the Router.
Call CyberHome about the kinds of Routers available (Ethernet
or Wireless).
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| Contact
Information |
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Local telephone support numbers:
Technical assistance:
Tampa help desk at 888-547-6602
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|
The
"New" Road Runner |
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Road
Runner is proud to announce exciting new additions to our service
that we believe will enhance Road Runner's value. Since Road
Runner became available in Tampa, they have continued to make
investments including new and advanced equipment, software,
high-speed fiber optic lines and more customer service staff.
They have added a dial-up roaming feature that many of their
customers have been requesting. This will permit you to access
your Road Runner service when you travel. The new roaming feature
includes 10 free hours of dial-up access, with additional hours
at $0.99 per hour. |
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The
"NEW ROAD RUNNER" features will be added to Road Runner's
home page capabilities as part of "The New Road Runner"
customer interface. These include:
"Your Road Runner"
a new home page that can be personalized with your calendar,
address book, stock portfolio, financial and general news,
sports, weather and horoscope.
"Road Runner Pilot"
a communications, navigation and search tool that combines
all functions in a single user interface. It includes maps,
directions, e-mail address search, yellow pages and more.
"Media Runner" a function
that will play a wide range of animated content and videos.
You will be able to use it to more easily view videos, news
clips and movie trailers.
"Road Runner Tuner"
will provide one-click access to your favorite online music
by downloading live events or recorded music by genre and
artist.
"Around Town" a rich source of specially
tailored local information including area guides, reviews,
news and shopping.
These
new features make Road Runner even more valuable than ever!
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